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As part of Mercy Medical Group's commitment to our patients, we offer the services of Patient Advocates for help working through the difficult situations that arise from time to time. Our Patient Advocates, Stephen Linn and Shawnna Susac, work together with patients and staff to help improve patient satisfaction and customer service. If you ever have a problem with Mercy Medical Group's service, any of our staff are available to assist you. We're all here to help when you have questions about billing, referrals or any other concern that may develop during the course of your care. Now you have an added resource in the Patient Advocates. Stephen and Shawnna are instrumental in assisting patients to reach a satisfactory resolution through their initial contact and serve as mediators in helping everyone involved to reach a mutual understanding of the situation. Stephen Linn is available to assist patients and staff at the Downtown, Timberlake and Laguna Mercy Medical Group sites. He can be reached by calling 916.733.5905. Shawnna Susac assists patients and staff at the San Juan, Fair Oaks and Roseville Mercy Medical Group sites and can be reached by calling 916.536.3609.
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